Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free repair · About 616,000 units
HVAC & water heaters Recall No. 19-029 Published November 8, 2018

Ultra-Low NOx water heaters

The water heater's gas burner screen develops tears. The water heater's burner can then create excess radiant heat, posing a fire hazard if the water heater is installed directly on a wood or other combustible floor. Manufactured by A. O. Smith Corp. and sold at Independent contractors, plumbers, plumbing supply vendors and at various home improvement and hardware stores primarily in California from April 2011 – December 2016 for $500 to $1,000.

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Ultra-Low NOx Water Heater
What you are looking at

Ultra-Low NOx Water Heater

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Check the label first

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Affected model numbers

Why it was recalled

The water heater's gas burner screen develops tears. The water heater's burner can then create excess radiant heat, posing a fire hazard if the water heater is installed directly on a wood or other combustible floor.

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Incident reports to the firm
0
Injuries reported
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SaferProducts.gov reports

A. O. Smith has received six reports of fires occurring from a water heater installed directly on a combustible surface. No injuries have been reported.

The official remedy

Remedy type: repair
01
What to do

Consumers should immediately turn off and stop using the recalled water heaters and contact A. O. Smith to determine if a free repair is necessary.

Product and sales details

ManufacturerA. O. Smith Corp., of Milwaukee, Wis.
UnitsAbout 616,000
Made inUnited States
Sold atIndependent contractors, plumbers, plumbing supply vendors and at various home improvement and hardware stores primarily in California
Sales periodApril 2011 – December 2016
Price$500 to $1,000
Category HVAC & water heaters

How to reach the firm

Phone
866-854-2793
8 a.m. to 10 p.m. Eastern Time Monday through Friday or 9 a

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.

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