Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
Active recall — stop using this product now.
Remedy: free replacement · About 6,900 (in addition, about 360 were sold in Canada) units
Home electronics Recall No. 17-201 Published August 8, 2017

European plug heads for NVIDIA SHIELD™ power adaptors

The plug heads can break exposing metal prongs, posing an electric shock hazard. sold at NVIDIA.com, Amazon.com, BestBuy.com, and NewEgg.com from October 2015 – June 2017 for about $30.

Recalled Plug Head
What you are looking at

Recalled Plug Head

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The plug heads can break exposing metal prongs, posing an electric shock hazard.

0
Incident reports to the firm
1
Injuries reported
0
SaferProducts.gov reports

There have been no reports of injuries or incidents in the U.S. NVIDIA has received nine reports of the European plug heads breaking overseas, including six reports of consumers receiving electrical shocks.

The official remedy

Remedy type: replace
01
What to do

Consumers should immediately stop using the recalled European plug heads and contact NVIDIA for a free replacement.

Product and sales details

UnitsAbout 6,900 (in addition, about 360 were sold in Canada)
Made inChina
Sold atNVIDIA.com, Amazon.com, BestBuy.com, and NewEgg.com
Sales periodOctober 2015 – June 2017
PriceAbout $30
Category Home electronics

How to reach the firm

Phone
800-797-6530
Recall page
www.nvidia.com

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.

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