X-Force Flex vacuum cleaner (red, black and silver) that has the recalled lithium-ion battery in the handle
Check the label first
Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.
Why it was recalled
The recalled lithium-ion battery in the vacuum cleaner can overheat and ignite, posing a risk of serious injury from fire and burn hazards.
The firm has received two reports of the lithium-ion battery overheating or not charging and an additional 65 reports globally. No injuries have been reported.
The official remedy
Consumers should stop using the vacuum immediately and remove the recalled lithium-ion battery from the handle. Visit the company's website at https://www.rowentausa.com/recall-campaign-xforce to register for the recall. Consumers will be asked to upload a photograph of the model number and date code for the battery. Upon verification that the battery is recalled, the firm will send a free replacement lithium-ion battery to the consumer. Consumers will be asked to dispose of the lithium-ion battery in accordance with local and state regulations. Note: Do not throw this recalled lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.
Product and sales details
How to reach the firm
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.