What you are looking at
Recalled FamilyNext Pro Cargo Bike
Image: CPSC recall notice
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Affected model numbers
Why it was recalled
The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
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Incident reports to the firm
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Injuries reported
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SaferProducts.gov reports
The firm has received three reports of buckles not fully latching. No injuries have been reported.
The official remedy
Remedy type: repair
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What to do
Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.
Product and sales details
UnitsAbout 320
Made inVietnam
Sold atIndividual specialty stores
Sales periodMarch 2025 – December 2025
PriceAbout $9,000
How to reach the firm
Phone
800-838-5388
9 a.m. to 5 p.m. Monday through Friday
Email
service.na@urbanarrow.com
Recall page
https://urbanarrow.com/en-na/recall
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.