Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free repair · About 1,100 (In addition, about 880 were sold in Canada) units
Recall No. 25-441 Published August 21, 2025

CX Series Combi Boiler

A combi (or combination) boiler is a type of gas boiler that provides both a home's hot water and central heating. The hot water can exceed the temperature set on the control panel, posing a burn hazard to users. sold at Home improvement distributors nationwide from May 2023 – June 2025 for $4,700 to $5,100.

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Recalled IBC CX 199 Combi Boiler
What you are looking at

Recalled IBC CX 199 Combi Boiler

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

A combi (or combination) boiler is a type of gas boiler that provides both a home's hot water and central heating. The hot water can exceed the temperature set on the control panel, posing a burn hazard to users.

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Incident reports to the firm
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Injuries reported
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SaferProducts.gov reports

The firm has received five reports of the hot water temperature fluctuating while in use. No injuries have been reported.

The official remedy

Remedy type: repair
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What to do

Contact IBC to schedule a free in-home repair by an authorized technician, who will install a mixing valve, if needed. Consumers can continue to use the recalled boilers for central heating.

Product and sales details

UnitsAbout 1,100 (In addition, about 880 were sold in Canada)
Made inCanada
Sold atHome improvement distributors nationwide
Sales periodMay 2023 – June 2025
Price$4,700 to $5,100

How to reach the firm

Phone
844-432-8422
8 a.m. to 4:30 p.m. ET Monday through Friday
Email

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.