Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
Active recall — stop using this product now.
Remedy: free replacement · About 24,000 units
Electrical Recall No. 25-391 Published July 17, 2025

36-volt lithium-ion batteries used with VIVI E-bikes

The recalled lithium-ion batteries can overheat, posing fire and burn hazards. Manufactured by Guangzhou Plenty Bicycle Co. and sold at Bikes with the recalled batteries were sold online at amazon.com, walmart.com, ebay.com, viviebikes.com, wish.com, sears.com, wayfair.com and aliexpress.com from December 2020 – November 2023 for $365 to $950.

Affected VIVI e-bike model number C26
What you are looking at

Affected VIVI e-bike model number C26

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The recalled lithium-ion batteries can overheat, posing fire and burn hazards.

14
Incident reports to the firm
0
Injuries reported
0
SaferProducts.gov reports

VIVI is aware of 14 reports of incidents of batteries overheating, including three reports of fires. No injuries reported.

The official remedy

Remedy type: replace
01
What to do

Consumers should immediately stop using e-bikes with the recalled lithium-ion batteries and contact VIVI to receive a free replacement battery and battery charger. Consumers must dispose of the recalled battery at a household hazardous waste (HHW) collection center or follow the instructions of their municipality and confirm that this was done by sending an email to vivirecall@163.com. Note: Do not throw the recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal HHW collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to an HHW collection center, contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it doesn't, contact your municipality for further guidance.

Product and sales details

ManufacturerGuangzhou Plenty Bicycle Co., Ltd., of China
UnitsAbout 24,000
Made inChina
Sold atBikes with the recalled batteries were sold online at amazon.com, walmart.com, ebay.com, viviebikes.com, wish.com, sears.com, wayfair.com and aliexpress.com
Sales periodDecember 2020 – November 2023
Price$365 to $950
Category Electrical

How to reach the firm

Phone
800-375-6103
9 a.m. to 5 p.m. ET

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.

Related recalls in this category

Aug 6, 2026
No. 26-670
A2batt Recalls EEMB Lithium Coin Battery Chargers Due to Risk of Serious Injury or Death from Battery Ingestion; Violate Mandatory Standard for Consumer Products with Coin Batteries The recalled battery chargers violate the mandatory standard for consumer products containing button cell or coin batteries, because the ch…
Jul 30, 2026
No. 26-659
OCOOPA Direct Recalls 1.5 Million Rechargeable Hand Warmers Due to Risk of Serious Injury or Death from Fire and Burn Hazards; One Death Reported; Imported by Shenzhen Street Cat Technology The lithium-ion battery in the recalled hand warmers can overheat and ignite, posing a risk of serious injury or death from fire and burn h…
Jul 30, 2026
No. 26-647
BenQ America Recalls GV31 Portable Projectors Due to Risk of Serious Injury or Death from Fire and Burn Hazards The recalled projectors' lithium-ion battery can overheat, posing a risk of serious injury or death from fire and burn hazards.