Ashland 10-inch and 14-inch two-bar casement window hinge tracks

The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers. Manufactured by Amesbury Industries Inc. and sold at AmesburyTruth to various window manufacturers or service parts providers nationwide from April 2024 – January 2025 for about $2.

What you are looking at

Recalled Hinge Track with hinge arm attached

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.

Incident reports to the firm

Injuries reported

SaferProducts.gov reports

The firm has received two reported incidents involving a window sliding arm becoming disengaged from the hinge tracks. No injuries have been reported.

The official remedy

Remedy type: replace

What to do

Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect.

Product and sales details

ManufacturerAmesbury Industries Inc., d/b/a AmesburyTruth, of Houston, Texas

UnitsAbout 200,000

Made inMexico

Sold atAmesburyTruth to various window manufacturers or service parts providers nationwide

Sales periodApril 2024 – January 2025

PriceAbout $2

How to reach the firm

Phone

844-329-9697

8 a.m. to 5 p.m. CT Monday through Friday

HingeTrackRecall@AmesburyTruth.com

Recall page

www.amesburytruth.com/recall

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.