Recalled Prestige Excellence Boiler
Check the label first
Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.
Why it was recalled
The boilers can release carbon monoxide (CO) due to delayed ignitions or component damage, posing a risk of serious injury or death.
Triangle Tube has received two reports of death due to CO poisoning associated with the recalled boilers. In 2015, a 47-year-old woman died from CO poisoning associated with a Prestige Solo 175 boiler, and in 2016, an 85-year-old man died from CO poisoning associated with a Prestige SOLO TriMax 175 boiler, following a repair. Triangle Tube has also received 25 reports of CO leaks from the recalled boilers.
The official remedy
Consumers with recalled boilers should immediately contact Triangle Tube to schedule a free boiler inspection and, if applicable, free installation of a new boiler ignition system. Consumers who continue using the recalled boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.
Product and sales details
How to reach the firm
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.