What you are looking at
Recalled Matrix-brand Training Cycle Model CXC-02
Image: CPSC recall notice
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Affected model numbers
Why it was recalled
The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
63
Incident reports to the firm
0
Injuries reported
0
SaferProducts.gov reports
The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported.
The official remedy
Remedy type: repair
01
What to do
Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.
Product and sales details
UnitsAbout 12,885 (In addition, about 140 were sold in Canada)
Made inTaiwan
Sold atSold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors,
Sales periodJanuary 2021 – October 2024
Price$2,530 to $7,305
How to reach the firm
Phone
866-218-3674
8 a.m. to 5 p.m. CT
Email
cxrecall@matrixfitness.com
Recall page
https://www.matrixfitness.com/us/eng/recalls
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.