What you are looking at
Recalled MS725dvn Specialty Printer
Image: CPSC recall notice
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Check the label first
Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.
Affected model numbers
Why it was recalled
A metal part inside the printer can dislodge, posing a risk of fire.
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Incident reports to the firm
1
Injuries reported
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SaferProducts.gov reports
The firm has received two reports of the printers overheating including one reported fire. No damage or injuries have been reported.
The official remedy
Remedy type: repair
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What to do
Consumers should immediately stop using the recalled printers and contact Lexmark to receive a free repair part. The repair part snaps into the unit inside the rear access panel.
Product and sales details
UnitsAbout 43,510 (In addition, about 4,000 were sold in Canada)
Made inChina
Sold atlexmark.com, CDW Logistics, Tech Data Product Management Inc. and Insight Direct USA Inc.
Sales periodJune 2018 – November 2024
Price$1,000 to $4,200
How to reach the firm
Phone
866-470-1574
9 a.m. to 9 p.m. ET Monday through Friday
Email
safety@lexmark.com
Recall page
http://www.lexmark.com/recall
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.