What you are looking at
Recalled Pella Casement Window – exterior view
Image: CPSC recall notice
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Check the label first
Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.
Affected model numbers
Why it was recalled
The window's sash can detach from the frame and fall, posing an injury hazard to consumers.
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Incident reports to the firm
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Injuries reported
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SaferProducts.gov reports
The firm has received one report of a window sash detaching from the frame and falling. No injuries have been reported.
The official remedy
Remedy type: repair
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What to do
Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.
Product and sales details
ManufacturerPella Corporation, of Pella, Iowa
UnitsAbout 12,000 (In addition, about 305 were sold in Canada and abo
Made inUnited States
Sold atAuthorized distributors nationwide, including Pella Window and Door stores, Lowe's, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy's Building Supply, National Lumber, and The Carter Com
Sales periodJanuary 2021 – July 2023
Price$700 to $10,000
How to reach the firm
Phone
888-276-7624
Recall page
www.pella.com
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.