What you are looking at
Recalled Gyroor C3 e-bike
Image: CPSC recall notice
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Check the label first
Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.
Affected model numbers
Why it was recalled
The e-bike's battery pack can ignite, posing fire and burn hazards.
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Incident reports to the firm
1
Injuries reported
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SaferProducts.gov reports
Gyroor has received two reports of battery packs igniting and two reports of injuries that required medical treatment, including burns to the consumer's foot and smoke inhalation.
The official remedy
Remedy type: repair
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What to do
Consumers should stop using the battery packs on the recalled e-bikes immediately and contact Gyroor for a repair in the form of a free replacement battery pack. Gyroor is contacting all known purchasers directly.
Product and sales details
ManufacturerShenzhen Chirrey Technology Co., Ltd., of China
UnitsAbout 3,300
Made inChina
Sold atwww.amazon.com, www.gyroor.com, www.gyroorboard.com, and www.walmart.com
Sales periodNovember 2020 – September 2022
PriceAbout $600
How to reach the firm
Phone
833-737-1294
8 a.m. to 12 p.m. and 1:30 p
Email
atbenson@gyroor.com
Recall page
www.gyroor.com/recalls
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.