11-Speed Bonded Hollowtech II Road Cranksets

The recalled bonded crank parts can separate and break, posing a crash hazard to consumers. sold at Bicycle stores nationwide from January 2012 – August 2023 for $270 to $1,500.

What you are looking at

Recalled Shimano Hollowtech Road location of two-letter date code on crank arm

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The recalled bonded crank parts can separate and break, posing a crash hazard to consumers.

Incident reports to the firm

Injuries reported

SaferProducts.gov reports

The firm has received 4,519 incidents of cranksets separating, and six reported injuries, including bone fractures, joint displacement and lacerations.

The official remedy

Remedy type: replace

What to do

Consumers should immediately stop using the cranksets manufactured before July 1, 2019, and contact an authorized Shimano dealer to schedule a free crankset inspection. Only consumers whose cranksets show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset and installation.

Product and sales details

UnitsAbout 680,000 (In addition, 80,000 were sold in Canada)

Made inJapan

Sold atBicycle stores nationwide

Sales periodJanuary 2012 – August 2023

Price$270 to $1,500

How to reach the firm

Phone

844-776-0315

8 a.m. to 5 p.m. PT Monday through Friday or online at https://bike

Recall page

https://bike.shimano.com/en-US/information/customer-services.html

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.