Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: full refund · About 10,000 (In addition, about 14 units sold in Canada) units
Electrical Recall No. 23-178 Published April 13, 2023

Flo Smart Water Monitor Lithium-Ion Battery Back-Ups

The lithium-ion battery back-up can overheat, posing a fire hazard. Manufactured by Moen Incorporated and sold at Lowe's, The Home Depot and other stores nationwide and online including at Amazon.com from August 2019 – November 2022 for about $250.

View the official CPSC notice Watch this model Jump to the remedy
Recalled Flo Lithium-Ion Battery Back-Up
What you are looking at

Recalled Flo Lithium-Ion Battery Back-Up

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers
920-001

Why it was recalled

The lithium-ion battery back-up can overheat, posing a fire hazard.

0
Incident reports to the firm
0
Injuries reported
0
SaferProducts.gov reports

There have been three reports of backup batteries that have overheated and caught fire. No injuries have been reported, but minor property damage has been reported.

The official remedy

Remedy type: refund
01
What to do

Consumers should immediately unplug and stop using their recalled battery back-up and contact Moen for instructions to disable their battery back-up before disposing of the unit in accordance with applicable laws for the disposal of lithium-ion batteries.

Product and sales details

ManufacturerMoen Incorporated, of North Olmsted, Ohio
UnitsAbout 10,000 (In addition, about 14 units sold in Canada)
Made inChina
Sold atLowe's, The Home Depot and other stores nationwide and online including at Amazon.com
Sales periodAugust 2019 – November 2022
PriceAbout $250
Category Electrical

How to reach the firm

Phone
844-633-8356
8 a.m. to 8 p.m. ET Monday through Friday and from 11 a

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.

Related recalls in this category

Aug 6, 2026
No. 26-670 A2batt Recalls EEMB Lithium Coin Battery Chargers Due to Risk of Serious Injury or Death from Battery Ingestion; Violate Mandatory Standard for Consumer Products with Coin Batteries The recalled battery chargers violate the mandatory standard for consumer products containing button cell or coin batteries, because the ch… Jul 30, 2026
No. 26-659 OCOOPA Direct Recalls 1.5 Million Rechargeable Hand Warmers Due to Risk of Serious Injury or Death from Fire and Burn Hazards; One Death Reported; Imported by Shenzhen Street Cat Technology The lithium-ion battery in the recalled hand warmers can overheat and ignite, posing a risk of serious injury or death from fire and burn h… Jul 30, 2026
No. 26-647 BenQ America Recalls GV31 Portable Projectors Due to Risk of Serious Injury or Death from Fire and Burn Hazards The recalled projectors' lithium-ion battery can overheat, posing a risk of serious injury or death from fire and burn hazards.