What you are looking at
Recalled Cannondale Tesoro Neo X Speed Electric Bicycles
Image: CPSC recall notice
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Check the label first
Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.
Affected model numbers
Why it was recalled
The bicycles do not meet the U.S. safety standard; the hand brakes are configured in accordance with the European safety standard which is reversed from the U.S. safety standard, posing fall and injury hazards to the rider.
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Incident reports to the firm
0
Injuries reported
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SaferProducts.gov reports
None reported
The official remedy
Remedy type: repair
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What to do
Consumers should immediately stop using the recalled bicycles and contact Cannondale for instructions on how to receive a free repair. Cannondale is contacting all known purchasers directly.
Product and sales details
UnitsAbout 75
Made inTaiwan
Sold atAuthorized Cannondale dealers nationwide during September 2022 for about $5,500.
PriceAbout $5,500
How to reach the firm
Phone
800-245-3872
9 a.m. to 6 p.m. ET Monday through Friday
Email
ridersupport@cannondale.com
Recall page
www.cannondale.com/en/safety-and-recalls
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.