Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free repair · About 23,700 (In addition, about 5,400 were sold in Canada and a units
Recall No. 23-068 Published December 15, 2022

Jacuzzi® Hot Tubs and Sundance® Spas

The temperature sensor can relay incorrect water temperatures and cause the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards. sold at Authorized Sundance Spas or Jacuzzi Hot Tubs dealers nationwide from July 2021 – December 2022 for $6,500 to $30,000.

View the official CPSC notice Watch this model Jump to the remedy
Recalled Jacuzzi J-200, J-300, J-400 or J-500 collection hot tubs
What you are looking at

Recalled Jacuzzi J-200, J-300, J-400 or J-500 collection hot tubs

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The temperature sensor can relay incorrect water temperatures and cause the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards.

185
Incident reports to the firm
0
Injuries reported
0
SaferProducts.gov reports

Sundance Spas has received 185 reports of inaccurate temperature readings. No injuries have been reported.

The official remedy

Remedy type: repair
01
What to do

Consumers should use an accurate external thermometer to confirm the water temperature to be no higher than 104 degrees prior to entering the hot tub to prevent injuries and burns. Consumers should not enter the recalled hot tubs if the external thermometer temperature reads higher than 104 degrees. Contact a local authorized Jacuzzi dealer at www.jacuzzi.com/en-us/find-a-dealer/ for Jacuzzi brands and a Sundance Spas dealer at www.sundancespas.com/en-us/find-a-dealer/ for Sundance Spas brands, to schedule a free repair. Sundance Spas and Jacuzzi Hot Tub are contacting all known purchasers directly.

Product and sales details

UnitsAbout 23,700 (In addition, about 5,400 were sold in Canada and a
Made inMexico
Sold atAuthorized Sundance Spas or Jacuzzi Hot Tubs dealers nationwide
Sales periodJuly 2021 – December 2022
Price$6,500 to $30,000

How to reach the firm

Phone
800-549-1502
7 a.m. to 4 p.m. PT Monday through Friday
Email

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.