Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free repair
Recall No. 22-235 Published September 29, 2022

Residential elevators

Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap between the doors and suffer serious injuries or death when the elevator is called to another floor. Manufactured by Custom Elevator and sold at Custom Elevators sold the units to elevator contactors nationwide from 2003 through August 2022 for between $10,000 and $25,000, excluding installation costs charged by third party installation companies. for $10,000 to $25,000,.

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Residential Elevator with Space Between the Exterior Landing (Hoistway) Door and Interior Elevator Car (Accordion) Door. A young child can become entrapped if there is a hazardous gap between the doors.
What you are looking at

Residential Elevator with Space Between the Exterior Landing (Hoistway) Door and Interior Elevator Car (Accordion) Door. A young child can become entrapped if there is a hazardous gap between the doors.

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Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

Young children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate if there is a hazardous gap between the doors and suffer serious injuries or death when the elevator is called to another floor.

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Incident reports to the firm
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Injuries reported
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SaferProducts.gov reports

In July 2021, a 7-year-old child died in a vacation home in North Carolina after becoming entrapped in a residential elevator.

The official remedy

Remedy type: repair
01
What to do

Consumers should keep young children away from the recalled residential elevators and contact Custom Elevator for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.

Product and sales details

ManufacturerCustom Elevator, of Plumsteadville, Pennsylvania
Made inUnited States
Sold atCustom Elevators sold the units to elevator contactors nationwide from 2003 through August 2022 for between $10,000 and $25,000, excluding installation costs charged by third party installation companies.
Price$10,000 to $25,000,

How to reach the firm

Phone
888-443-2800
8 a.m. to 5 p.m. ET Monday through Friday
Email

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.