Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free repair · About 16,800 residential elevators, sold for between $15,000 and units
Recall No. 22-221 Published September 14, 2022

thyssenkrupp Access Corp. Residential Elevators

Children can become entrapped in the space between the exterior hoistway door and the elevator car door or gate and suffer serious injury or death if the elevator is called to another floor. Manufactured by ThyssenKrupp Access Manufacturing and sold at Sold to dealers for installation in homes between approximately 1996 and 2012 for between $15,000 and $25,000 for a two-landing installation. for $15,000 to $25,000.

View the official CPSC notice Watch this model Jump to the remedy
Example of the space between the exterior hoistway door and interior elevator car gate without a safety device/space guard
What you are looking at

Example of the space between the exterior hoistway door and interior elevator car gate without a safety device/space guard

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

Children can become entrapped in the space between the exterior hoistway door and the elevator car door or gate and suffer serious injury or death if the elevator is called to another floor.

0
Incident reports to the firm
0
Injuries reported
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SaferProducts.gov reports

There have been three incidents involving these elevators, including a 2-year old child who died in 2017 and a 2010 incident that left a 3-year old child permanently disabled.

The official remedy

Remedy type: repair
01
What to do

Homeowners should immediately contact TKA for a free inspection and free installation of the free space guard(s). Alternatively, TKA will provide inspection and installation instructions directly to homeowners who do not wish to have an installer come into their home.

Product and sales details

ManufacturerThyssenKrupp Access Manufacturing, LLC
UnitsAbout 16,800 residential elevators, sold for between $15,000 and
Made inUnited States
Sold atSold to dealers for installation in homes between approximately 1996 and 2012 for between $15,000 and $25,000 for a two-landing installation.
Price$15,000 to $25,000

How to reach the firm

Phone
800-285-9862
9 a.m. to 5 p.m. ET Monday through Friday or online at the TKA Home Elevator Safety Program at https://homelevator-safety
Email

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.