ASUS ROG Maximus Z690 Hero Motherboards

A capacitor on the motherboard was installed in a reverse position which can lead to a short circuit, overheating or melting, posing fire and burn hazards. Manufactured by Lite-On Vietnam Co. Ltd. (Cong Ty Tnhh Lite On Vietnam) and sold at Best Buy and Micro Center stores nationwide and online at Newegg and Amazon.com from October 2021 – December 2021 for about $600.

What you are looking at

Recalled 2021 ASUS ROG Maximus Z690 Hero Motherboard

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

A capacitor on the motherboard was installed in a reverse position which can lead to a short circuit, overheating or melting, posing fire and burn hazards.

Incident reports to the firm

Injuries reported

SaferProducts.gov reports

ASUS Computer International has received 10 reports of the motherboards overheating and melting. No injuries have been reported.

The official remedy

Remedy type: replace

What to do

Consumers should immediately stop using the recalled motherboard and visit https://www.asus.com/us/site/recalls for instruction on how to return the product for a free replacement, including shipping.

Product and sales details

ManufacturerLite-On Vietnam Co. Ltd. (Cong Ty Tnhh Lite On Vietnam), of Vietnam

UnitsAbout 10,000

Made inVietnam

Sold atBest Buy and Micro Center stores nationwide and online at Newegg and Amazon.com

Sales periodOctober 2021 – December 2021

PriceAbout $600

How to reach the firm

Phone

888-363-1885

9 a.m. to 12 a.m. ET Monday through Friday

Recall page

https://www.asus.com/us/site/recalls

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.