What you are looking at
Recalled Ninebot children’s bicycle helmet – side view
Image: CPSC recall notice
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Check the label first
Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.
Affected model numbers
Why it was recalled
The bicycle helmets do not comply with the positional stability and retention system requirements of the U.S. CPSC federal safety standard for bicycle helmets. The helmets can fail to protect in the event of a crash, posing a risk of head injury.
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Incident reports to the firm
0
Injuries reported
0
SaferProducts.gov reports
None reported
The official remedy
Remedy type: refund
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What to do
Consumers should immediately stop using the recalled helmets and return them to Segway for a full refund. Segway is contacting all known purchasers to facilitate returns using prepaid postage.
Product and sales details
ManufacturerGuangZhou NOW Sports Gear Co. Ltd., of China
UnitsAbout 960
Made inChina
Sold atBest Buy and other retailers nationwide and online at Segway.com and Amazon.com
Sales periodDecember 2020 – May 2021
Price$30 to $50
How to reach the firm
Phone
888-523-5583
5:30 a.m. to 5 p.m. PT any day
Email
product.recall@segway.com
Recall page
https://segway
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.