Specialized 1st Generation Turbo Levo and Kenevo electric mountain bike battery packs

Water can penetrate the seal around the LED control pad on the bicycle's lithium-ion battery pack and cause the battery to short circuit, posing fire and burn hazards. sold at Authorized Specialized retailers nationwide and online from November 2017 – May 2021 for about $900.

What you are looking at

Recalled Turbo Levo FSR electric mountain bike

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

Water can penetrate the seal around the LED control pad on the bicycle's lithium-ion battery pack and cause the battery to short circuit, posing fire and burn hazards.

Incident reports to the firm

Injuries reported

SaferProducts.gov reports

None reported

The official remedy

Remedy type: repair

What to do

Consumers should immediately stop using the recalled electric mountain bikes and contact Specialized Bicycle for a free repair. Specialized is contacting purchasers directly about the recall. Consumers should not charge the recalled battery pack or expose it to wet conditions until it has been repaired by an authorized Specialized retailer.

Product and sales details

UnitsAbout 2,500

Made inTaiwan

Sold atAuthorized Specialized retailers nationwide and online

Sales periodNovember 2017 – May 2021

PriceAbout $900

How to reach the firm

Phone

800-772-4423

8 a.m. to 6 p.m. MT Monday through Friday

ridercare@specialized.com

Recall page

www.specialized.com

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.