Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: refund or replacement · About 3,860 units
Recall No. 21-163 Published July 14, 2021

Ozone 500® Girls' and Boys' Elevate 24-Inch Bicycles

The rear shock spring on the bicycles can become stuck, creating a pinch point between the spring and the seat, posing a risk of injury, or causing the bicycles to stop unexpectedly, posing a fall hazard to the rider. sold at Academy Sports + Outdoors stores and online at www.academy.com from October 2020 – May 2021 for about $300.

View the official CPSC notice Watch this model Jump to the remedy
Recalled Ozone 500 Girls' Elevate 24 in Bicycle
What you are looking at

Recalled Ozone 500 Girls' Elevate 24 in Bicycle

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The rear shock spring on the bicycles can become stuck, creating a pinch point between the spring and the seat, posing a risk of injury, or causing the bicycles to stop unexpectedly, posing a fall hazard to the rider.

0
Incident reports to the firm
1
Injuries reported
0
SaferProducts.gov reports

Academy has received one report of a person injuring their hand under the seat when the rear shock spring compressed.

The official remedy

Remedy type: refund or replace
01
What to do

Consumers should immediately stop using the recalled bicycles and bring them to any Academy Sports + Outdoors store for a free repair or a full refund. Consumers can also contact Academy Sports + Outdoors for a replacement shock and repair instructions or to receive a pre-paid shipping label to return the bicycle for a full refund.

Product and sales details

UnitsAbout 3,860
Made inChina
Sold atAcademy Sports + Outdoors stores and online at www.academy.com
Sales periodOctober 2020 – May 2021
PriceAbout $300

How to reach the firm

Phone
888-922-2336
7 a.m. to 10 p.m. CT daily
Email
Recall page
www.academy.com

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.