What you are looking at
Recalled H1 Model CA-H16WR-B1 Computer Case
Image: CPSC recall notice
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Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.
Affected model numbers
Why it was recalled
Metal screws that attach the PCIe riser assembly to the chassis can cause a short in the printed circuit board and overheating, posing a fire hazard due to the circuit board's design.
11
Incident reports to the firm
0
Injuries reported
0
SaferProducts.gov reports
NZXT has received 11 reports of circuit boards overheating or catching fire worldwide, six of which occurred in the U.S. No injuries have been reported.
The official remedy
Remedy type: repair
01
What to do
Consumers should immediately stop using the recalled computer cases and contact NZXT for a free repair kit.
Product and sales details
UnitsAbout 32,000 (In addition, about 1,024 were sold in Canada)
Made inChina
Sold atwww.NZXT.com and in electronic stores nationwide
Sales periodFebruary 2020 – February 2021
PriceAbout $350
How to reach the firm
Phone
888-965-5520
8 a.m. to 6 p.m. PT Monday through Friday
Email
h1support@nzxt.com
Recall page
https://info.nzxt.com/h1-recall
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.