Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free repair · About 5,000 units
Recall No. 21-056 Published December 17, 2020

Otis and CemcoLift Private Residence Elevators

Children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate, and suffer serious injuries or death when the elevator is called to another floor. Manufactured by Otis Elevator Company of Farmington and sold at Otis private residence elevators and parts were sold to independent third-party contractors and, occasionally, directly to consumers through 2012. Otis sold CemcoLift private residence elevators and parts to independent third-party contractors, and occasi.

View the official CPSC notice Watch this model Jump to the remedy
Typical Private Residence Elevator with Exterior Landing (Hoistway) Door and Interior Elevator Car (Accordion) Door
What you are looking at

Typical Private Residence Elevator with Exterior Landing (Hoistway) Door and Interior Elevator Car (Accordion) Door

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

Children can become entrapped in the space between the exterior landing (hoistway) door and the interior elevator car door or gate, and suffer serious injuries or death when the elevator is called to another floor.

0
Incident reports to the firm
0
Injuries reported
0
SaferProducts.gov reports

Otis is aware of at least four incidents involving an Otis or CemcoLift private residence elevator that resulted in a crushed spine and abdomen, fractured hip, broken arm and feet, and bruising to the face and chest.

The official remedy

Remedy type: repair
01
What to do

Consumers should disable or block children's access to any Otis or CemcoLift private residence elevator and contact Otis to schedule a free inspection and the installation of space guard(s), if necessary.

Product and sales details

ManufacturerOtis Elevator Company of Farmington, Ct.
UnitsAbout 5,000
Made inUnited States
Sold atOtis private residence elevators and parts were sold to independent third-party contractors and, occasionally, directly to consumers through 2012. Otis sold CemcoLift private residence elevators and parts to independent third-party contractors, and occasi

How to reach the firm

Phone
800-233-6847
8 a.m. to 5 p.m. ET Monday through Friday or online at www
Recall page
www.otis.com

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.