Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: contact the firm for remedy details · About 350,000 (In addition, about 8,700 were sold in Canada) units
Recall No. 21-028 Published November 10, 2020

Ring Video Doorbells (2nd Generation)

The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards. sold at Electronics and home goods stores nationwide and online at Amazon.com and Ring.com from June 2020 – October 2020.

View the official CPSC notice Watch this model Jump to the remedy
Recalled Ring Video Doorbell (2nd Generation)
What you are looking at

Recalled Ring Video Doorbell (2nd Generation)

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.

0
Incident reports to the firm
0
Injuries reported
0
SaferProducts.gov reports

Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns.

The official remedy

Remedy type: other
01
What to do

Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.

Product and sales details

UnitsAbout 350,000 (In addition, about 8,700 were sold in Canada)
Made inChina
Sold atElectronics and home goods stores nationwide and online at Amazon.com and Ring.com
Sales periodJune 2020 – October 2020

How to reach the firm

Phone
800-656-1918
5 a.m. to 9 p.m. PT
Recall page
www.Ring.com

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.