Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free repair · About 6,300 units
Recall No. 20-779 Published September 10, 2020

Traction elevators

The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to any occupants in the elevator cab. Manufactured by Residential Elevators Inc. and sold at Residential Elevators' dealers and home builders nationwide from January 2014 – April 2017 for $18,000 to $50,000.

View the official CPSC notice Watch this model Jump to the remedy
Operating panel inside the cab of the recalled elevator identifying the manufacturer
What you are looking at

Operating panel inside the cab of the recalled elevator identifying the manufacturer

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The elevator cab can rise unexpectedly to the top of the elevator shaft and abruptly stop, posing an impact hazard to any occupants in the elevator cab.

0
Incident reports to the firm
0
Injuries reported
0
SaferProducts.gov reports

The firm has confirmed eight reports of a failure in the motor gearbox assembly. No injuries have been reported.

The official remedy

Remedy type: repair
01
What to do

Consumers should immediately stop using the recalled elevators and contact Residential Elevators to schedule a free repair. All affected elevators must be repaired, including elevators that have been inspected as part of the firm's March 29, 2018 recall. Some elevators may have already received the new CPSC approved remedy for this recall. Residential Elevators is able to determine whether a residential elevator is included in this recall by the consumer's street address. Residential Elevators is contacting all known purchasers with affected elevators to schedule a free repair.

Product and sales details

ManufacturerResidential Elevators Inc., of Crawfordville, Fla.
UnitsAbout 6,300
Made inUnited States
Sold atResidential Elevators' dealers and home builders nationwide
Sales periodJanuary 2014 – April 2017
Price$18,000 to $50,000

How to reach the firm

Phone
877-943-4734
8 a.m. to 5 p.m. ET Monday through Friday
Email

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.