What you are looking at
Recalled woom 4 model
Image: CPSC recall notice
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Check the label first
Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.
Affected model numbers
Why it was recalled
The bicycle's front fork can loosen and detach, posing fall and injury risks to the rider.
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Incident reports to the firm
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Injuries reported
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SaferProducts.gov reports
The firm has received two reports of the fork becoming loose or detaching in the U.S. No injuries have been reported.
The official remedy
Remedy type: repair
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What to do
Consumers should immediately stop using the recalled bicycles and contact the firm for a free repair kit for the front fork. The firm is contacting all known purchasers and providing a free repair kit including installation instructions.
Product and sales details
UnitsAbout 5,500
Made inCambodia
Sold atus.woombikes.com
Sales periodAugust 2018 – March 2019
PriceAbout $450
How to reach the firm
Phone
855-966-6872
8 a.m. to 5 p.m. CT Monday through Friday or email at usa@woombikes
Email
usa@woombikes.com
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.