Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps

The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard. sold at Carrier and Bryant distributors, independent dealers and contractors nationwide from March 2015 – April 2019.

What you are looking at

Carrier 1.5-ton multi-zone model: 38MGQC18---3

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.

Incident reports to the firm

Injuries reported

SaferProducts.gov reports

Carrier has received six reports of the heat pumps catching fire (one occurred in the United States and five in Canada). No injuries have been reported.

The official remedy

Remedy type: repair

What to do

Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.

Product and sales details

UnitsAbout 5,350 (in addition, about 450 were sold in Canada)

Made inChina

Sold atCarrier and Bryant distributors, independent dealers and contractors nationwide

Sales periodMarch 2015 – April 2019

How to reach the firm

Phone

844-468-4301

8 a.m. to 5 p.m. ET Monday through Friday

Recall page

www.carrierductless.com

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.