What you are looking at
Recalled Lively Mobile Plus model GCR4
Image: CPSC recall notice
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Check the label first
Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.
Affected model numbers
Why it was recalled
The call button can fail when pushed by the consumer in an emergency.
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Incident reports to the firm
0
Injuries reported
0
SaferProducts.gov reports
None reported.
The official remedy
Remedy type: refund
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What to do
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
Product and sales details
ManufacturerBorqs Hong Kong Limited
UnitsAbout 44,300
Made inChina
Sold atBest Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com
Sales periodApril 2019 – May 2019
Price$25 to $50
How to reach the firm
Phone
800-359-1791
5 a.m. to 8 p.m. PT daily
Email
customerservice@greatcall.com
Recall page
www.greatcall.com
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.