What you are looking at
Recalled Stromer ST5 e-bike
Image: CPSC recall notice
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Check the label first
Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.
Affected model numbers
Why it was recalled
The bicycle stem can break, posing crash and injury hazards to the rider.
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Incident reports to the firm
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Injuries reported
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SaferProducts.gov reports
myStromer has received one report of a stem breaking. No injuries have been reported.
The official remedy
Remedy type: repair
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What to do
Consumers should immediately stop using the recalled bicycle and take it to an authorized Stromer dealer for a free repair. myStromer is contacting all known purchasers directly.
Product and sales details
UnitsAbout 195
Made inSwitzerland
Sold atStromer authorized dealers nationwide
Sales periodApril 2018 – February 2019
PriceAbout $10,000
Category
Electrical
How to reach the firm
Phone
800-819-4262
9 a.m. to 5 p.m. PT Monday through Friday
Email
stem@stromerbike.com
Recall page
www.stromerbike.com
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.