What you are looking at
Recalled STIHL PolyCut 27-3 in packaging
Image: CPSC recall notice
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Check the label first
Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.
Why it was recalled
The bolts connecting the plastic blades and holding the mowing head together can come loose and the mowing head can come apart, posing a risk of injury to the user or bystanders.
28
Incident reports to the firm
1
Injuries reported
0
SaferProducts.gov reports
STIHL Inc. has received 28 reports of loose bolts or mowing heads coming apart, including two reports of injuries.
The official remedy
Remedy type: refund
01
What to do
Consumers should stop using the recalled mowing heads immediately and take them to an authorized STIHL dealer for a full refund.
Product and sales details
ManufacturerSTIHL Incorporated, of Virginia Beach, Va.
UnitsAbout 73,000
Made inUnited States
Sold atAuthorized full line STIHL servicing dealers nationwide
Sales periodJuly 2018 – July 2019
PriceAbout $30
How to reach the firm
Phone
800-610-6677
8 a.m. to 8 p.m. ET Monday through Friday
Email
stihlrecall@stihl.us
Recall page
www.stihlusa.com
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.