Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free replacement · About 26,300 (In addition about 2,800 units were sold in Canada units
Recall No. 19-189 Published August 28, 2019

Whirlpool, KitchenAid and JennAir brand glass cooktops with touch controls

The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards. Manufactured by Whirlpool Corporation and sold at Lowe's, The Home Depot, Best Buy and other home improvement, home appliance and other stores and online from March 2017 – August 2019 for $1,150 to $2,500.

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Recalled Whirlpool cooktop
What you are looking at

Recalled Whirlpool cooktop

Image: CPSC recall notice Two more views

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Affected model numbers

Why it was recalled

The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.

133
Incident reports to the firm
1
Injuries reported
0
SaferProducts.gov reports

Whirlpool Corporation has received 133 reports of incidents involving the cooktop surface elements turning on by themselves. This resulted in 14 reports, including 13 in the U.S. and 1 in Canada, of heat damage to nearby items and four reports of items catching on fire, including one report of property damage. Two minor burn injuries have been reported.

The official remedy

Remedy type: replace
01
What to do

Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials or empty cookware on or near the cooktop.

Product and sales details

ManufacturerWhirlpool Corporation, of Benton Harbor, Mich.
UnitsAbout 26,300 (In addition about 2,800 units were sold in Canada
Made inUnited States
Sold atLowe's, The Home Depot, Best Buy and other home improvement, home appliance and other stores and online
Sales periodMarch 2017 – August 2019
Price$1,150 to $2,500

How to reach the firm

Phone
888-900-7897
8 a.m. to 8 p.m. ET Monday through Friday
Recall page
www.whirlpool.com

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.