Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free replacement · About 78,500 (In addition 50,000 were previously recalled in the units
Electrical Recall No. 19-079 Published March 12, 2019

Lithium-ion batteries for HP commercial notebook computers and mobile workstations

The lithium-ion batteries can overheat, posing fire and burn hazards. sold at HP and authorized dealers nationwide and online at www.hp.com. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 – April 2018 for $300 to $4,000.

View the official CPSC notice Watch this model Jump to the remedy
Representative HP computer and recalled battery.
What you are looking at

Representative HP computer and recalled battery.

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The lithium-ion batteries can overheat, posing fire and burn hazards.

0
Incident reports to the firm
1
Injuries reported
0
SaferProducts.gov reports

HP has received eight new reports of battery packs in the U.S. overheating, melting, or charring, including one report of minor injury and two reports of property damage totaling $1,100.

The official remedy

Remedy type: replace
01
What to do

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.

Product and sales details

UnitsAbout 78,500 (In addition 50,000 were previously recalled in the
Made inChina
Sold atHP and authorized dealers nationwide and online at www.hp.com. The batteries were shipped in notebook computers and mobile workstations sold
Sales periodDecember 2015 – April 2018
Price$300 to $4,000
Category Electrical

How to reach the firm

Phone
866-671-7362
8 a.m. to 7 p.m. CT Monday through Friday or online at www

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.

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