Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free repair · About 8,000 units
Recall No. 19-022 Published October 25, 2018

Residential elevators

The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab. Manufactured by Waupaca Elevator Company of Appleton and sold at Waupaca Elevator's dealers nationwide from 1979 through 2008 for between $5,000 and $14,000. for $5,000 to $14,000.

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Recalled Waupaca residential elevator, Custom Lift
What you are looking at

Recalled Waupaca residential elevator, Custom Lift

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab.

12
Incident reports to the firm
1
Injuries reported
0
SaferProducts.gov reports

The firm has received 12 reports of the elevator cab falling unexpectedly, including 10 reported injuries that resulted in strained or sprained knees and ankles, and broken bones.

The official remedy

Remedy type: repair
01
What to do

Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator to schedule a free gearbox inspection and the installation of a free overspeed braking device. Waupaca Elevator also will provide the installation of a free gearbox if the gearbox inspection reveals that the gears in the gearbox have worn down.

Product and sales details

ManufacturerWaupaca Elevator Company of Appleton, Wis.
UnitsAbout 8,000
Made inUnited States
Sold atWaupaca Elevator's dealers nationwide from 1979 through 2008 for between $5,000 and $14,000.
Price$5,000 to $14,000

How to reach the firm

Phone
833-850-7981
8 a.m. to 4:30 p.m. CT Monday through Friday
Email

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.