Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free repair · About 3,000 (The trainers and ellipticals were previously recall units
Recall No. 18-755 Published July 31, 2018

Ascent Trainer® by Matrix and Matrix fitness elliptical

Moisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard. sold at Johnson Health Tech North America to dealers, commercial fitness facilities such as health clubs and military facilities nationwide from November 2011 – December 2012 for $6,000 to $11,000.

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EP304
What you are looking at

EP304

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Affected model numbers

Why it was recalled

Moisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard.

0
Incident reports to the firm
0
Injuries reported
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SaferProducts.gov reports

The firm has received 11 additional reports of sparking, smoking, "shorting out," and/or melting at the power cord and socket. No injuries have been reported. These reports are in addition to the 44 incidents initially disclosed in the 2014 recall.

The official remedy

Remedy type: repair
01
What to do

Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Machines can be used in self-powered mode without needing to be plugged into an electrical outlet. Johnson is contacting purchasers of the recalled ellipticals directly

Product and sales details

UnitsAbout 3,000 (The trainers and ellipticals were previously recall
Made inTaiwan
Sold atJohnson Health Tech North America to dealers, commercial fitness facilities such as health clubs and military facilities nationwide
Sales periodNovember 2011 – December 2012
Price$6,000 to $11,000

How to reach the firm

Phone
866-218-3674
8 a.m. to 5 p.m. CT Monday through Friday
Recall page
www.matrixfitness.com

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.