What you are looking at
Model # 1137000006
Image: CPSC recall notice
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Affected model numbers
Why it was recalled
The transceiver can fail to work properly due to a software error and fail to transmit the position of survivors of an avalanche, resulting in delayed search and rescue operations.
0
Incident reports to the firm
0
Injuries reported
0
SaferProducts.gov reports
None reported
The official remedy
Remedy type: repair
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What to do
Consumers should immediately stop using the recalled transceivers and return them to Ortovox for a free repair, including free shipping.
Product and sales details
ManufacturerOrtovox, of Germany
UnitsAbout 20,000 (In addition, about 7,000 were sold in Canada)
Made inGermany
Sold atOutdoor specialty stores, ski shops nationwide and direct to avalanche professionals, search and rescue personnel and mountain guides
Sales periodJuly 2010 – April 2018
PriceAbout $350
How to reach the firm
Phone
877-384-9252
8 a.m. to 5 p.m. MT Monday through Thursday
Email
ortovox.warranty@deuterusa.com
Recall page
www.ortovox.com
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.