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Affected model numbers
Why it was recalled
Hot water can drip from the machine when it is used in high altitude areas over 6,000 feet in elevation, posing a burn hazard to users.
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Incident reports to the firm
1
Injuries reported
0
SaferProducts.gov reports
Primo has received three reports of hot water leaking from the product being used in high altitude areas, including one burn injury to a customer's hand.
The official remedy
Remedy type: replace
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What to do
Consumers in high altitude areas over 6,000 feet in elevation should immediately stop using the recalled dispensers and contact Primo for a free replacement.
Product and sales details
ManufacturerFoshan Shunde Midea Water Dispenser Manufacturing Co., Ltd., of China
UnitsAbout 11,000
Made inChina
Sold atSam's Club and online at Amazon.com, and Wayfair.com
Sales periodJanuary 2017 – December 2017
Price$200 to $250
How to reach the firm
Phone
866-429-7566
10 a.m. to 6 p.m. ET Monday through Friday
Recall page
www.primowater.com
Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.