Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free replacement · About 50,000 (in addition, 2,600 were sold in Canada) units
Electrical Recall No. 18-077 Published January 4, 2018

Lithium-ion batteries for HP notebook computers and mobile workstations

The lithium-ion batteries can overheat, posing fire and burn hazards sold at Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 – December 2017 for $300 to $4,000.

View the official CPSC notice Watch this model Jump to the remedy
Representative HP computer and battery
What you are looking at

Representative HP computer and battery

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The lithium-ion batteries can overheat, posing fire and burn hazards

0
Incident reports to the firm
1
Injuries reported
0
SaferProducts.gov reports

HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand.

The official remedy

Remedy type: replace
01
What to do

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.

Product and sales details

UnitsAbout 50,000 (in addition, 2,600 were sold in Canada)
Made inChina
Sold atBest Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. The batteries were shipped in notebook computers and mobile workstations sold
Sales periodDecember 2015 – December 2017
Price$300 to $4,000
Category Electrical

How to reach the firm

Phone
888-202-4320
8 a.m. to 7 p.m. CT Monday through Friday or online at www

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.

Related recalls in this category

Aug 6, 2026
No. 26-670 A2batt Recalls EEMB Lithium Coin Battery Chargers Due to Risk of Serious Injury or Death from Battery Ingestion; Violate Mandatory Standard for Consumer Products with Coin Batteries The recalled battery chargers violate the mandatory standard for consumer products containing button cell or coin batteries, because the ch… Jul 30, 2026
No. 26-659 OCOOPA Direct Recalls 1.5 Million Rechargeable Hand Warmers Due to Risk of Serious Injury or Death from Fire and Burn Hazards; One Death Reported; Imported by Shenzhen Street Cat Technology The lithium-ion battery in the recalled hand warmers can overheat and ignite, posing a risk of serious injury or death from fire and burn h… Jul 30, 2026
No. 26-647 BenQ America Recalls GV31 Portable Projectors Due to Risk of Serious Injury or Death from Fire and Burn Hazards The recalled projectors' lithium-ion battery can overheat, posing a risk of serious injury or death from fire and burn hazards.