Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free replacement · About 700 (In addition, about 1,700 units were previously recall units
Electrical Recall No. 17-732 Published February 7, 2017

Panasonic battery packs used in Sony Electronics laptop computers

The lithium-ion battery packs can overheat, posing burn and fire hazards. Manufactured by SANYO ENERGY (Suzhou) CO and sold at Best Buy, Sony retail stores, other consumer electronic stores nationwide and online at www.store.sony.com and other websites from February 2013 – October 2013 for about $170.

View the official CPSC notice Watch this model Jump to the remedy
The model number location on the battery pack
What you are looking at

The model number location on the battery pack

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers
VGP-BPS26

Why it was recalled

The lithium-ion battery packs can overheat, posing burn and fire hazards.

0
Incident reports to the firm
0
Injuries reported
0
SaferProducts.gov reports

None reported

The official remedy

Remedy type: replace
01
What to do

Consumers should immediately stop using the recalled battery packs, power off the laptop, remove the battery and follow instructions to obtain a free replacement. Until a replacement battery pack is received, consumers should use the laptop by plugging in AC power only. Battery packs previously identified as not affected by the June 15, 2016 recall are included in this expanded announcement.

Product and sales details

ManufacturerSANYO ENERGY (Suzhou) CO, Ltd. of China, Panasonic subsidiary
UnitsAbout 700 (In addition, about 1,700 units were previously recall
Made inChina
Sold atBest Buy, Sony retail stores, other consumer electronic stores nationwide and online at www.store.sony.com and other websites
Sales periodFebruary 2013 – October 2013
PriceAbout $170
Category Electrical

How to reach the firm

Phone
888-476-6988
8 a.m. to 12 a.m. ET Monday through Friday or 9 a
Recall page
www.sony.com

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.

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