Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free repair · About 10,500 units
Recall No. 17-715 Published November 29, 2016

Matrix ClimbMills

The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user. Manufactured by Johnson Health Tech North America and sold at Johnson Health Tech North America and its commercial fitness equipment dealers nationwide from December 2011 – September 2015 for $8,000 to $13,000.

View the official CPSC notice Watch this model Jump to the remedy
Johnson Health Tech ClimbMills serial number location
What you are looking at

Johnson Health Tech ClimbMills serial number location

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.

19
Incident reports to the firm
1
Injuries reported
0
SaferProducts.gov reports

The firm has received 19 reports of incidents involving the stop/pause handgrip malfunctioning, including eight reports of injuries such as scrapes, bumps and a shoulder dislocation.

The official remedy

Remedy type: repair
01
What to do

Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.

Product and sales details

ManufacturerJohnson Health Tech North America, of Cottage Grove, Wis.
UnitsAbout 10,500
Made inTaiwan
Sold atJohnson Health Tech North America and its commercial fitness equipment dealers nationwide
Sales periodDecember 2011 – September 2015
Price$8,000 to $13,000

How to reach the firm

Phone
866-218-3674
8 a.m. to 5 p.m. CT Monday through Friday
Email
Recall page
www.matrixfitness.com

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.