Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: free replacement · About 83,000 (91,000 units were previously recalled on March 30, units
Electrical Recall No. 17-064 Published January 4, 2017

Panasonic battery packs used in Toshiba laptop computers

The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers. Manufactured by Panasonic and sold at Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 – November 2016 for $500 to $1,000.

View the official CPSC notice Watch this model Jump to the remedy
Location of battery pack part number
What you are looking at

Location of battery pack part number

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.

0
Incident reports to the firm
0
Injuries reported
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SaferProducts.gov reports

The firm has received five reports of the battery pack overheating and melting, including one additional report since the first recall announcement. No injuries have been reported.

The official remedy

Remedy type: replace
01
What to do

Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. Battery packs previously identified as not affected by the March 30, 2016 recall are included in this expanded announcement.

Product and sales details

ManufacturerPanasonic, of Japan
UnitsAbout 83,000 (91,000 units were previously recalled on March 30,
Made inChina
Sold atOffice Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites
Sales periodJune 2011 – November 2016
Price$500 to $1,000
Category Electrical

How to reach the firm

Phone
866-224-1346

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.

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