Mountain bike rear shock absorbers

The bicycle's rear shock absorber outer sleeve can rupture, allowing the sleeve to come in contact with other bicycle parts or the rider, posing a fall and injury hazard. Manufactured by Fox Factory and sold at Independent bike stores nationwide, online at Jenson USA, Pro Bike Supply, Universal Cycles, Go-ride.com and other online bike retailers from March 2015 – September 2016 for about $600.

What you are looking at

FACTORY Series FLOAT X2

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The bicycle's rear shock absorber outer sleeve can rupture, allowing the sleeve to come in contact with other bicycle parts or the rider, posing a fall and injury hazard.

Incident reports to the firm

Injuries reported

SaferProducts.gov reports

The firm has received seven reports of the shock absorber outer sleeve rupturing. No injuries have been reported.

The official remedy

Remedy type: repair

What to do

Consumers should immediately stop using bicycles with the recalled rear shock absorbers and return them to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox for instructions on receiving a free repair.

Product and sales details

ManufacturerFox Factory, Watsonville, Calif.

UnitsAbout 6,100 (in addition, about 1,200 were sold in Canada)

Made inUnited States

Sold atIndependent bike stores nationwide, online at Jenson USA, Pro Bike Supply, Universal Cycles, Go-ride.com and other online bike retailers

Sales periodMarch 2015 – September 2016

PriceAbout $600

How to reach the firm

Phone

855-360-3488

8 a.m. to 5 p.m. PT Monday through Friday

recall@ridefox.com

Recall page

http://ridefox.com/recall

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.