Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: refund or replacement · About 1.9 million (This includes the 1 million Galaxy Note7s rec units
Recall No. 17-011 Published October 13, 2016

Samsung Galaxy Note7 smartphones

The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers. Manufactured by Samsung Electronics America Inc. and sold at Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores, online at www.samsung.com and other websites and on third party websites from August 2016 – October 2016 for $850 to $890.

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Recalled Samsung Galaxy Note7 phone
What you are looking at

Recalled Samsung Galaxy Note7 phone

Image: CPSC recall notice Two more views

Check the label first

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Affected model numbers

Why it was recalled

The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers.

96
Incident reports to the firm
0
Injuries reported
0
SaferProducts.gov reports

Samsung has received 96 reports of batteries in Note7 phones overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has received 13 reports of burns and 47 reports of property damage associated with Note7 phones.

The official remedy

Remedy type: refund or replace
01
What to do

Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.

Product and sales details

ManufacturerSamsung Electronics America Inc., of Ridgefield Park, N.J.
UnitsAbout 1.9 million (This includes the 1 million Galaxy Note7s rec
Made inSouth Korea
Sold atWireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores, online at www.samsung.com and other websites and on third party websites
Sales periodAugust 2016 – October 2016
Price$850 to $890

How to reach the firm

Phone
844-365-6197

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.