Independent reference · Facts sourced from CPSC, ENERGY STAR and DOE Record verified Aug 18, 2026
ItemRecalls.com
Active recall — stop using this product now.
Remedy: refund or replacement · About 1 million units
Recall No. 16-266 Published September 15, 2016

Samsung Galaxy Note7 smartphones sold prior to September 15, 2016

The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers. Manufactured by Samsung Electronics America Inc. and sold at Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016 – September 2016 for $850 to $890.

View the official CPSC notice Watch this model Jump to the remedy
Recalled Samsung Galaxy Note7 phone
What you are looking at

Recalled Samsung Galaxy Note7 phone

Image: CPSC recall notice Two more views

Check the label first

Compare every letter, number, space and suffix. A similar-looking product with a different suffix may not be part of this recall.

Affected model numbers

Why it was recalled

The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.

92
Incident reports to the firm
0
Injuries reported
0
SaferProducts.gov reports

Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

The official remedy

Remedy type: refund or replace
01
What to do

Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to www.samsung.com for more details.

Product and sales details

ManufacturerSamsung Electronics America Inc., of Ridgefield Park, N.J.
UnitsAbout 1 million
Made inSouth Korea
Sold atWireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites
Sales periodAugust 2016 – September 2016
Price$850 to $890

How to reach the firm

Phone
844-365-6197
Recall page
www.samsung.com

Verify phone numbers, hours and web addresses on the current CPSC notice before contacting the firm.